Shipping

Shipping and payment policy

COST, TIME AND METHODS OF PRODUCT DELIVERY

All EVA car mats are made to individual order, specifically for the indicated car model. Each order goes through a process of preparation, production and shipping.

The order fulfilment time consists of two stages:

• production time – which is calculated from the moment all necessary information is received and payment is credited,
• delivery time by the carrier – which begins after the parcel is dispatched and depends on the chosen delivery method and the courier company's operations.

This means that the total waiting time for an order includes both the process of preparing and making the product, as well as the time required for its delivery.

Production fulfilment time

The standard order fulfilment time is 14 working days and is calculated from the moment of:

receiving all information necessary to fulfil the order (e.g. photos of the vehicle floor, if required),
payment being credited (in the case of a bank transfer or online payment),
order confirmation (in the case of cash on delivery after prepayment).

We make every effort to ensure that production proceeds as quickly as possible. During periods of increased order volume (season, promotions, holidays), the fulfilment time may be slightly extended.

Delivery methods

We fulfil orders within Poland via trusted courier companies:

InPost Courier
DPD Courier

Available delivery methods are visible when placing an order in the basket.

Delivery time by the carrier

After production is complete and the parcel is dispatched, the standard delivery time is usually:

1–3 working days for courier shipments (DPD, InPost Courier)

The times provided are indicative and depend on the carrier's operations.

Important information regarding delivery

The delivery time may be affected by factors beyond the Seller's control, such as:

increased workload of courier companies (e.g. holiday periods, sales),
weather conditions,
public holidays,
logistical difficulties on the carrier's side.

EVAMATS is not responsible for delays resulting from the actions of courier companies, however, we are always here to help with tracking your parcel.

Receiving the parcel

Upon receipt of the parcel, we recommend checking the condition of the packaging. If you notice any damage, you should:

Draw up a damage report in the presence of the courier (in the case of courier delivery),
Take photos of the damage,
Contact us immediately by email: reklamacje@ivamats.com

PAYMENT METHODS

The Seller provides the following payment methods:

1.1. Traditional bank transfer to the Seller's bank account:
EVAMATS Sp. z o.o.
ul. Strzelca 42, 80-299 Gdańsk
Account number (Alior Bank S.A.): 78 2490 0005 0000 4530 1376 8507
VAT ID (NIP): 5862378667
In the transfer title, please enter the order number, email address, and the make and model of the car.

1.2. Online payment via electronic payment systems (Stripe, BLIK, Przelewy24, payment card).

1.3. Cash on delivery (upon receipt) – possible after prior prepayment and verification of address details.
In the case of electronic payments (point 1.2), the Customer makes the payment before the order fulfilment begins.
In the case of cash on delivery (point 1.3), the parcel will be sent after the Customer makes the prepayment and the delivery address is verified. The remaining amount is payable to the courier.
The Customer is obliged to pay the Price under the Sales Agreement within 5 working days from the date of its conclusion, unless the Sales Agreement states otherwise.
The product will be handed over for shipping only after funds are credited (bank transfer, online payment) or after the prepayment is made (in the case of payment upon receipt).